Privacy Policy
Effective Date: 19.05.2025
Company Name: LuxMedTravel Ltd
Registered Address: 6 Somerset Way, Bulwark, NP16 5NP
Contact Email: luxxmedtravel@gmail.com
Data Controller: LuxMedTravel Ltd (registered in the United Kingdom)
1. Introduction
LuxmedTravel Ltd (“we”, “us”, “our”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or website, you agree to the terms of this policy.
2. What Information We Collect
We may collect the following types of personal data:
a. Identity and Contact Information
Full name
Date of birth
Passport or ID number
Email address
Phone number
Home address
b. Health and Medical Information (Special Category Data)
Medical records or reports
Treatment history or requirements
Information provided by your UK or international healthcare providers
c. Travel and Booking Information
Travel dates and destinations
Flight and accommodation preferences
Visa and insurance details
d. Technical Data
IP address
Browser type
Device information
Website usage data (via cookies – see Cookie Policy)
3. How We Use Your Information
We use your personal data to:
Facilitate medical travel arrangements
Share your medical records with relevant healthcare providers (with your consent)
Arrange accommodation, transportation, and related services
Respond to inquiries and provide customer service
Comply with legal and regulatory obligations
Improve our website and user experience
We only use your special category data (such as medical information) where necessary and with your explicit consent.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
Consent – for processing medical data and sharing it with third parties
Contract – to perform our agreement with you
Legal obligation – where processing is required by law
Legitimate interests – for business management and service improvement, provided this does not override your rights
5. Sharing Your Information
We may share your personal data with:
Medical service providers abroad (only with your consent)
Travel and accommodation companies
IT service providers and secure data storage platforms
Government authorities (only when legally required)
We ensure all partners are GDPR-compliant and bound by confidentiality obligations.
6. International Transfers
Your data may be transferred outside the UK to healthcare providers or service partners. When we do this, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Your explicit consent to transfer special category data internationally
7. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected or to comply with legal and regulatory obligations. In general, we retain:
Medical and travel-related data: up to 1 years
Marketing or website use data: up to 5 years
8. Your Rights Under UK GDPR
You have the following rights:
Right to access your data
Right to correct inaccuracies
Right to request deletion (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any of these rights, contact us at: luxxmedtravel@gmail.com
9. Data Security
We use appropriate physical, technical, and organisational measures to protect your data, including:
Encrypted transmissions
Role-based access control
Staff training and confidentiality agreements
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and material changes will be communicated where appropriate.
11. Contact Us
If you have questions or concerns about this policy or your data, contact:
Email: luxxmedtravel@gmail.com
Phone: [Insert Number]
Address: 6 Somerset Way, NP16 5NP
